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A POPULAR UK car dealership has gone bust, leaving thousands of loyal customers out of pocket.
The closure of the garage has even left some buyers with no car at all.
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Resident Trisha Walker got letter from Citroen urging her to stop driving her car – bought from the dealership in Wales – over safety concerns.
She took out a loan to buy a replacement, ITV has reported, which she got from SW Valley Motor Company in Hirwaun, Rhondda Cynon Taf.
Walker told ITV Wales that someone there had told her if she paid the deposit, he would deliver the car.
“If I didn’t like the car he would refund me so I paid the deposit which was £750, the car in total was £1,495,” she said.
“The following day came and what happened? No car.”
She is among several customers still waiting for resolution.
She told the broadcaster that she hasn’t slept over the issue.
“I’ve gone 26 hours without sleeping because I’m worried about how I’m going to pay the one back. I feel stupid, stupid for trusting people.”
But she is not the only one to report a horror story regarding the dealership.
Holly Evans and her partner told ITV that they bought a £2,700 set of wheels from there after a test drive.
But they soon noticed a strange noise and called the garage owner.
She said they got their car on the 9th June, and that he came to pick it up on the 16th June.
But since then, they haven’t seen it again.
They said the owner offered “excuse after excuse” – and never returned the vehicle.
The couple further told ITV that their experience of this dealership was similar to others when they searched for online reviews.
The Sun attempted to reach SW Valley Motor Company for comment.
Matthew Peachey, the owner of SW Valley Motor Company Limited, also did not respond to ITV’s questions directly, according to the broadcaster.
He told them he “lost his business despite trying every which way to save it” and did not “set out to cause anybody any upset”.
Citroen was also contacted for comment by The Sun.
Why are so many car dealerships closing down?
By Summer Raemason
According to Business Rescue Expert there are multiple reasons why car dealerships are folding across the UK.
The first major factor is rising online car sales which are beating in-person sales at dealerships.
With an extensive range of comparison and second-hand sites to chose from, may car buyers don’t even step foot into a dealership anymore.
Secondly, the actual cost to physically run the sites has soared.
Rent, wages and energy bills have all been increasing for roughly the past five years, putting many out of pocket.
Car manufacturing across the globe was also hit by a semiconductor chip shortage in 2022 which made it difficult to produce new motors.
The high demand with limited supply created a backlog, which although has eased, is still having an impact on the industry.
A third reason for recent closures is the shift to electric cars.
They are becoming more popular, given the Government initiative to be Net Zero in 2050.
The industry is also affected when companies merge or are bought by rivals.
This may lead to some independent names falling victim to the ongoing spate of closures.
